Refund Policy

At Allure Essence, each candle is handmade with care and quality. We want you to love your purchase, but we understand that things don’t always go as planned.

❌ All Sales Are Final

Due to the handcrafted and perishable nature of our products, all sales are final. We do not accept returns or offer refunds for:

Scent preference
Buyer’s remorse
Used or opened items

📦 Damaged or Incorrect Orders

If your item arrives damaged or if you receive the wrong product, we’re here to make it right.

Please email us at [your email address] within 3 days of delivery with:

Your order number
Photos of the product and packaging
A brief description of the issue

If eligible, we’ll offer a replacement or store credit.

🚫 Missing or Lost Packages

Once an order leaves our studio, we are not responsible for lost or stolen packages. Please file a claim directly with the carrier (e.g., USPS or UPS). If you need help locating a package, contact us—we’ll do our best to assist.

✅ Exceptions & Special Cases

We may consider refunds or replacements on a case-by-case basis. Your satisfaction matters to us—please reach out if you have concerns.